TERMS AND CONDITIONS

Version: 2.0
Updated: November 8, 2023

1.0 Terminology

The following terminology applies to these skydive Terms and Conditions:

“Customer”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.

“The Company”, “Company”, "SKYDIVE SANTA CRUZ", “SKYDIVE SURFCITY”, “SANTA CRUZ SKYDIVING”, “us”, or “we”, refers to Skydive Santa Cruz (herein SKYDIVE SANTA CRUZ) and its associates.

“Site” or “website” refers to Santacruz-skydiving.com. “Booking time” or “Reservation” refers to the date and time of your skydiving appointment.

2.0 Conditions of Use

SKYDIVE SANTA CRUZY provides its services to you subject to the following conditions. If you visit, browse, use this website, or make a booking or reservation on this site, you accept these terms and conditions. Please read them carefully. If you disagree with any part of these terms and conditions, please do not use our website and do not use our skydiving services.

The content of the pages of this site is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, some personal information may be stored by us for use by third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the third party(s) or its/their website(s). We have no responsibility for the content of the linked website(s).

3.0 Privacy

We are committed to protecting your privacy. Our collection, use, and disclosure of your personal information, which may include your phone number, email address, name, and credit card number will not be shared, sold, or disclosed to any third-party.

4.0 Skydiving Participation Conditions

SKYDIVE SANTA CRUZ is informing you that skydiving, parachuting, and flying are inherently dangerous activities, which may result in serious injury or even death. All passengers need to be willing and able to accept this risk to participate in skydiving activities with SKYDIVE SANTA CRUZ.

Completing a reservation on this site does not provide you with express consent or the right to partake in skydive activities at SKYDIVE SANTA CRUZ.

You must be at least 18 years of age.

You must bring valid government-issued photo identification to SKYDIVE SANTA CRUZ to verify your age and identity.

To participate in skydiving activities, you must be in reasonably good physical condition, weighing no more than 200 LBS. If you weigh more than 200 LBS you must receive approval from an authorized SKYDIVE SANTA CRUZpersonnel. Notwithstanding these physical conditions and weight limitations, all customers may be evaluated by a SKYDIVE SANTA CRUZ instructor for height weight proportion and may be refused for safety reasons depending on the outcome of the evaluation.

You must disclose all previous and current injuries, medical conditions, and medications (including over the counter drugs) prescribed and taken. If your doctor has specifically restricted or recommended that you do not participate in adventure activities, you must disclose that to SKYDIVE SANTA CRUZ.

You must disclose any COVID-19 infection or positive test result, including any COVID-19 variant strain, within the preceding 14 days of your jump date. You must disclose any COVID-19 related symptoms prior to arrival at SKYDIVE SANTA CRUZ. You agree not to arrive at SKYDIVE SANTA CRUZ if you are infected with COVID-19, have COVID-19 symptoms, or are currently undertaking a self-isolation or quarantine due to suspected contact with a positive COVID-19 infected person. You must comply with any current Santa Cruz county, state of California, or United States of America federal regulation(s) or mandate(s) regarding COVID-19.

You must not consume any alcohol or drugs within a minimum of twelve hours prior to your skydive. SKYDIVE SANTA CRUZ operates a strict zero alcohol and drug tolerance policy. If at any time we conclude that you or any of your jumping participants are under the influence of any substance, alcohol, or drug-related, you will not be permitted to fly and will be escorted from our facilities.

Absolutely no metal or non-essential items can be brought into the airplane, either hidden or exposed. This includes, but is not limited to, keys, watch, wallet, mobile phones, cameras, jewelry, or any item that is droppable, breakable or could be considered a snag hazard or weapon.

Notwithstanding the above, even if all above conditions are met, SKYDIVE SANTA CRUZ reserves the right to refuse service to any unruly or difficult customers for any reason in respect to general safety concerns.

5.0 Reservation Policy

A $50 per person, non-refundable, deposit is required to make a reservation.

Reservations are required as Skydive Surf City holds custom and select skydiving and business hours. Your reservation time is your arrival time, not your jump time. SKYDIVE SANTA CRUZ recommends that you plan an additional 20-30 minutes travel time in anticipation of any unforeseen traffic delays while en route.

If you are late for the scheduled arrival time, we cannot guarantee that you will be able to jump that day. Meaning, you may miss your training class and/or your flight and may forfeit your deposit.

If a weather or technical issue prevents you from jumping on your reservation day, we will reschedule you for a different day so your deposit will stay “on-account”. SKYDIVE SANTA CRUZ will attempt to reschedule at your convenience, however we do not provide refunds.

Y reserves the right to refuse service to any unruly or difficult customers for any reason with no refunds.

6.0 Online Registration and Payment Processing

If you make a reservation using this site, you will be required to pay a non-refundable deposit of $50 per person. As such, you will be required to provide personal and financial details. Our site provides SSL for online payment processing.

7.0 Payment

SKYDIVE SANTA CRUZ accepts cash, Visa, and MasterCard.

A $50 per person, non-refundable, deposit is required to secure a reservation. Full payment and a waiver must be properly accepted before anyone will be allowed to participate in any skydiving activity.

Deposits and/or any payment made will be credited to your account. Any deposit or payment paid will be deducted from the total balance owing.

Payment on this site is made via a secure third-party payment processor that handles all aspects of the payment process. Any payment specific issues or disputes must be resolved directly with the payment processor.

8.0 Pricing

All prices listed on this site are in United States cash currency (USD) unless otherwise noted and are subject to change by SKYDIVE SANTA CRUZ without any notice to you.

All services assume the remaining balance be paid in full prior to participating in skydiving activities.

To be eligible for a cash discount, the remaining balance after deposit must be paid by US cash currency.

All services are subject to a 7% flight surcharge.

Applicable taxes, shipping, and handling charges will be added, if and when applicable.

SKYDIVE SANTA CRUZ may change pricing options as well as change any promotional offer(s) at any time without prior notice. Promotions are in effect only for the time periods as specified on the site.

9.0 Refunds Policy

All sales are final. All deposits and sales are non-refundable.

Deposits, payments and/or credits do not expire. Any deposit, payment, or credit may be transferred to another party, however multiple deposits, payments or credits cannot be combined into one person’s account.

A change to your reservation less than 48 hours prior, may result in additional charges or loss of deposit or payment, whichever is applicable.

10.0 Cancellation Policy

By making a reservation(s), you agree to our cancellation policy.

Minimum 48 hours notice, prior to the booking time, is required to make a change to your reservation to avoid forfeiting your deposit.

All payments are transferable, but you will not be issued a refund once you complete payment, registration and training.

SKYDIVE SANTA CRUZ is not responsible for any expenses you incur if you are not able to skydive on the day of your booking.

11.0 Product Descriptions

SKYDIVE SANTA CRUZ and its associates attempt to be as accurate as possible. However, SKYDIVE SANTA CRUZ does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free

12.0 Gifts Certificates

SKYDIVE SANTA CRUZ does not accept third party gift certificates or gift certificates from any other skydiving facility. We accept only SKYDIVE SANTA CRUZ gift certificates.

SKYDIVE SANTA CRUZ gift certificates are non-refundable, and never expire for the dollar amount purchased.

The recipient of gift certificates must be 18 years or older when redeeming the tandem skydiving gift certificate.

After 12 months from purchase, SKYDIVE SURFCITIY reserves the right to activate a surcharge to reflect changes in our prices and/or our expenses (e.g., increased fuel prices).

13.0 Video And Pictures Services

Video or picture services and options are subject to change.

Occasionally technical difficulties with camera equipment may occur on a skydive. If you purchase a video and/or picture package, you understand and agree that we cannot guarantee delivery of the video(s) and/or picture(s) if technical difficulties arise during the jump.

Refunds may be issued for video and/or photo service(s) only if after completing the skydiving experience, SKYDIVE SANTA CRUZ was unable to deliver the video(s) package due to technical difficulties or weather conditions.

SKYDIVE SANTA CRUZ reserves the right to edit, modify or delete, any final or raw video or picture from your purchased video or picture service.

You agree that any photograph(s) and/or video(s) taken bySKYDIVE SANTA CRUZ remain the property of SKYDIVE SANTA CRUZ and may be used for any purposes the COMPANY deems fit.

14.0 Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, design, layout, look, appearance digital downloads, data compilations, and software, is the property of SKYDIVE SANTA CRUZ or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of SKYDIVE SANTA CRUZ, with copyright authorship for this collection by SKYDIVE SANTA CRUZ, and protected by international copyright laws. Reproduction is prohibited other than with express written consent by SKYDIVE SANTA CRUZ.

15.0 Trademarks

SKYDIVE SANTA CRUZ’s trademarks and trade dress may not be used in connection with any product or service that is not SKYDIVE SANTA CRUZ’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages, or discredits SKYDIVE SANTA CRUZ. All other trademarks not owned by SKYDIVE SANTA CRUZ or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SKYDIVE SANTA CRUZ or its subsidiaries.

16.0 Licenses And Site Access

SKYDIVE SANTA CRUZ grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SKYDIVE SANTA CRUZ. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SKYDIVE SANTA CRUZ. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SKYDIVE SANTA CRUZ and our associates without express written consent.

You may not use any meta tags or any other “hidden text” utilizing SKYDIVE SANTA CRUZ’s name or trademarks without the express written consent of SKYDIVE SANTA CRUZ. Any unauthorized use terminates the permission or license granted by SKYDIVE SANTA CRUZ.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the SKYDIVE SANTA CRUZ site so long as the link does not portray SKYDIVE SANTA CRUZ, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

You may not use any SKYDIVE SANTA CRUZ logo or other proprietary graphic or trademark as part of the link without express written permission.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

17.0 DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site is provided by SKYDIVE SANTA CRUZ on an “as is” and “as available” basis. SKYDIVE SANTA CRUZ makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk, for which we shall not be liable.

To the full extent permissible by applicable law, SKYDIVE SANTA CRUZ disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

SKYDIVE SANTA CRUZ does not warrant that this site, its servers, or email sent from SKYDIVE SANTA CRUZ are free from viruses or other harmful components. SKYDIVE SANTA CRUZ will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

18.0 Applicable Law

By visiting santacruz-skydiving.com, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these skydive Terms and Conditions and any dispute of any sort that might arise between you and SKYDIVE SANTA CRUZ or its associates.

19.0 Questions and Comments

Questions and comments regarding our Terms and Conditions can be directed to mail@skydivesantacruz.co